Operation Specialist
Jakarta Barat Business Operation
The Team:
In Cermati, the Business Operation department has the honour to ensure that the company can deliver their products to the customers with the highest quality service. Having to spearhead the company forward in terms of productivity, the team faces ever-changing challenges as the company adapts new technology. The Business Operation department consists of team members who are relentless, innovative, and agile.
Responsibilities:
- Create/design a smooth and efficient operation line in a call center from receiving data, following up, and processing the data all the way to ensuring conversion
- Analyze improvements to be made in the call center
- Monitor the flow, find existing problems, and provide a solution for it
About You:
- A natural problem solver that can think independently and be resourceful in exploring solutions
- An individual with strong analytical skill and an efficient mind
- A Degree in Operations Management or Industrial Engineering
- Experience as Branch Operation Head in a Bank is preferred
- Loves streamlining complicated process and creating a simple solution that is scalable in the long run