• Unblock us from IT problems so our productivity doesn't fall due to things such as: internet down, intranet down, laptop is slow, printer doesn't work, etc.
• Automate things that can be automated, for example: if one internet provider is down, setup a failover to another internet provider automatically
• Manage a team of IT support and to mentor them with best practices
• Hire IT people to grow your team as our company grows bigger
• Manage inventories of laptops, cables, peripherals, software license keys, etc making sure we're not running out of supplies as we grow
• Help research on things to buy to improve our IT and explain why the cost will outweigh its benefits
• Make sure our call center always works and continually improve its availability
• Make sure your team is happy, motivated and productive

Basic Qualifications:

• Understand how to use linux, know how to use command line in linux and know how to build linux kernel
• Must be able to troubleshoot linux problems and windows problems especially office network issues
• At least 2 years experience working in an IT support team
• Understand how to setup and configure mikrotik or router OS or tomato or something similar
• Has an extensive experience setting up and configuring elastix, asterix, freePBX.
• Has a high level understanding on how the internet works (HTTP, DNS, IP, Server-client interaction, etc)
• Proven record of good mentorship and leadership in delivering high quality projects
• Know how to program bash script

Preferred Qualifications (Not required but nice to have):

• Experience setting up call center
• Experience dealing with telco and ISP like telkom, telkomsel, indosat, biznet, etc
• Have connection with telco and ISP like telkom, telkomsel, indosat, biznet, etc
• Proficiency in, at least, one programming language such as Java, PHP, Javascript, Python, Ruby, Rust, Go, Haskell
• Experience with OpenBTS